📝 Terms & Policies – Foodcana

1. Terms & Conditions

By accessing and using this website (www.foodcana.com), you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

All content, trademarks, and materials on this website are the property of Foodcana.

Unauthorized use, duplication, or distribution is strictly prohibited.

We reserve the right to modify or update the site or these terms at any time without prior notice.

2. Privacy Policy

We value your privacy and are committed to protecting your personal information.

We collect information such as name, email, address, and order history to process transactions and improve service.

Your data will not be shared with third parties, except as required for order fulfillment or legal obligations.

All sensitive information is encrypted and securely stored.

3. Shipping & Delivery Policy

Orders are processed within 1–2 business days.

Deliveries  typically take 15–30 day.

Frozen products are shipped using temperature-controlled logistics to ensure quality.

Customers must ensure storage at -18°C or below upon delivery.

4. Return & Exchange Policy

Report product issues within 24 hours of delivery.

Refunds or replacements are available if the item is damaged, incorrect, or defective.

Products must remain frozen and unopened.

Custom-branded or private-label orders are non-returnable.

5. Cookie Policy

We use cookies to enhance your browsing experience on our website.

What are cookies? Small files stored on your device that help us improve site functionality and personalize content.

Types of cookies we use:

Essential cookies (for site functionality)

Analytical cookies (Google Analytics)

Marketing cookies (for remarketing campaigns)

You can choose to disable cookies via your browser settings, but some features may not work properly.

6. Complaints Policy

At Foodcana, we take complaints seriously.

If you have a complaint regarding product quality, delivery, or service, please contact us directly.

We aim to respond within 48 hours and resolve the issue promptly and fairly.

Contact us:

📧 Email: info@foodcana.com

📱 WhatsApp: +971588890211